These are the terms you accept when you make a HeyMatric account. They are written to be read, not to be got past. If anything here is unclear, write to us at abel.yonas.y@gmail.com and we will explain it.
What HeyMatric is
HeyMatric is practice for the Grade 12 national exam: questions from past papers, school models, mock exams, and an explanation for every answer. It is practice, and nothing more. We do not promise you a pass mark, a place at university, or any particular result. What you get out of it depends on the work you put in.
Your account
One account is for one student, on one phone at a time. This is how the price stays where it is: an account shared between five students is five students who did not pay, and the price would have to rise for everyone.
You need a phone number to make an account. We send a code to it to check it is yours. Keep that number: it is how you sign in, and how your work comes back if you lose your phone.
Do not share your account, and do not let anyone else sign in as you. If you think someone else has got into your account, write to us.
Moving to a new phone
You can move your account to a new phone once. Open the app on your old phone and go online first, so the work on it reaches us before you move.
After that one move is used, a lost phone means starting again: a new account, a different phone number, and a new payment. We say this before you spend the move, and we say it again here, because it is the rule students are most often caught by.
What a payment buys
A payment opens every paper in your stream for the number of months shown on the pay screen, at the price shown there. One payment covers all six papers; there is nothing else to buy.
The stream you choose when you pay cannot be changed afterwards, so check it is right before you pay.
When your time runs out, everything locks, the free questions too. Nothing you have answered is deleted. Your answers, your mistake book and your explanations are all still there, and they open again the moment you pay again.
Paying, receipts and refunds
You pay with Telebirr and send us the receipt. A person checks every receipt, which usually takes a few minutes. Until it is approved, nothing is open.
If a receipt is refused we tell you why, and nothing has been taken from you. If you have already paid, do not pay again: send the same receipt once more, or write to us.
Once your access is open, a payment is not refunded for time you did not use. If you paid twice by mistake, or paid and never got access, write to us at abel.yonas.y@gmail.com and we will put it right.
The questions and the explanations
The questions, the explanations, the mock exams and everything else in the app are ours, or are used by us with permission. They are for your own practice.
Do not copy them out of the app to sell, to publish, or to hand to a group. Do not take the app apart or try to reach the questions any way other than through the app itself.
Past national exam papers are public, and we make no claim over the exam questions themselves. What is ours is the work around them: the typing, the pictures, the explanations, the topics, and the way they are put together.
When we can close an account
We may close an account that shares its sign-in with other people, pays with a receipt that is not real, copies the questions out of the app, or tries to break into the app or our server.
If we close your account for one of these reasons, the payment is not refunded. We tell you why, and if you think we have got it wrong, write to us and a person will look again.
Ending it yourself
You can delete your account at any time in Settings. What is removed and what is kept is set out in the privacy policy.
Changes
If these terms change, we change the version shown at the top of this screen, and new students accept the new one when they sign up. Nothing you have already answered or paid for changes because the wording did.
Law and contact
These terms follow the law of the Federal Democratic Republic of Ethiopia.
HeyMatric, abel.yonas.y@gmail.com